FAQs

Frequently Asked Questions:

Shipping:

Q1: How long will it take to get my packet?
A1: Generally, It takes 10-30 days (Depending on location) for standard shipping.


Q2: Do you ship worldwide?
A2: Yes, we do ship to most of 100 countries. And we are working on expanding the shipment regions. If you are not clear about shipment, please send an email to sales@aidesenhome.com for more details.


Q3: How can I track my order?
A3: We will provide you with tracking information after shipping with SMS or email. You can go to Support→Track my order and insert your tracking number and carrier to track your order status. 

Orders & Returns

Q1: Is there a warranty on my product?

A1: Yes, there's a one-year warranty for all products. Within a year, if the original manufacture of the material or workmanship of the product is defective, AidesenHome will (at its sole option) repair or replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of AidesenHome and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labour and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

 

Q2: Is there a return policy on my product?

A2: Yes, we have a 30-day return policy for any reason, which means you have 30 days after receiving your item to request a return and a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Q3: What payment methods are accepted?

A3: We support credit cards and PayPal for payment. If you have questions about payment, please send an email to sales@aidesenhome.com for consulting.

 

Q4: How can I cancel my order or change the colour?

A4: Please email sales@aidesenhome.com as soon as possible if you wish to change colour or cancel your order. We will do our best to honour your request. However, if your package has already been dispatched, we will be unable to deal with your request(s).

 

Q5: Do I need an account to place an order? 

A5: An account is not necessary to place an order. However, your email address or mobile number will be needed to place an order, to keep you informed on the status of your order.